Privacy Policy

1. Introduction

SkinAI ("we", "us", or "our") is committed to safeguarding the privacy of the individuals and organisations who use our digital dermatology solutions. This Privacy Policy explains the types of personal data we collect, how we use it, and the controls you have over your information when interacting with our website, mobile application, and related services (collectively, the "Services").

2. Information We Collect

We collect information that you provide directly to us as well as data that is automatically generated when you interact with the Services.

• Account and contact details: Name, email address, phone number, organisation, and professional information submitted through forms.
• Health-related inputs: Images, descriptions, and assessment details you choose to upload for analysis. These submissions are processed under strict confidentiality.
• Usage data: Log files, device identifiers, browser type, IP address, pages visited, and other analytics that help us improve performance and security.

3. How We Use Information

We use the collected information to deliver the Services, respond to enquiries, provide clinical decision support tools, develop new features, ensure the safety and integrity of our AI models, comply with legal obligations, and communicate updates or marketing messages (where permitted by law and your preferences).

4. Sharing and Disclosure

We do not sell personal data. We may share information with trusted service providers (such as cloud hosting, analytics, or customer support partners) who are contractually bound to protect it, or when required to comply with applicable laws, regulation, or lawful governmental requests. Aggregated and de-identified insights may be published for research or product improvement.

5. Data Security and Retention

We apply administrative, technical, and physical safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorised access. Information is retained only for as long as necessary to fulfil the purposes described in this policy or to satisfy legal/contractual requirements.

6. Your Rights and Choices

You may request access, correction, deletion, or restriction of your personal data by contacting us via the channels below. Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing. You may also opt out of marketing communications using the unsubscribe link in our emails.

7. International Transfers

Depending on your location, personal data may be processed in countries that offer different levels of data protection. We implement appropriate safeguards (such as standard contractual clauses and encryption) to ensure that your information receives adequate protection regardless of where it is processed.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material revisions we will update the "Last updated" date and, where required, provide additional notice.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact SkinAI at info@skinai.com or through the details provided on our Contact page.